Faq

Do you provide special benefits and personalized services for Tour Operator and/or Travel Agency guests?

Yes, our Tourism Department team will be delighted to create the best personalized shopping experience for you and your customers, recommending services that best suit each target. Please visit the dedicated section of our website for Tour Operators. For further information about commercial partnership opportunities, please email tourism@themarket.sm.

How is the Tax Free service managed at the Outlet?

Tax Free is a service that you can request directly in our boutiques and provides an immediate refund for purchases over €258.23 (not available to Italian citizens and residents of San Marino).

What kind of food can national and international guests look forward to enjoying?

We offer food that enhances and enriches the visitor experience, featuring a mix of local and international restaurants providing excellent products and service. We are attentive to specific tastes and requirements (gluten and lactose free, vegetarian, vegan, etc.), to satisfy the most sophisticated and exacting customers.

How are tour groups handled at the Outlet?

We have created a group reception system designed to provide an unforgettable shopping experience, with multilingual staff, a dedicated group area, and new digital technologies. Please visit the dedicated section of our website for Groups.

What kind of attention do you give to VIP customers?

Guests, not customers. We welcome them by offering the best support and reserving spaces for relaxation, including an exclusive VIP Lounge with separate areas for men and women. We provide top-level dedicated services, including Personal Shoppers and Image Consultants, Hands-Free Shopping, Luxury Transfers, and lots of personalized attention.

Do you have suitable spaces for organizing corporate events or meetings?

Yes, we have multifunctional spaces where the finest materials are combined with advanced technologies. Illuminated by large windows overlooking the Outlet and the surrounding hills, our meeting rooms are the perfect solution for anyone looking for an innovative location with an appealing and elegant atmosphere. Please visit the dedicated section of our website on MICE to find out all the details.

What sets you apart from other outlets?

We have developed a different format from the standard outlet and we are unique in our class: the colors, shapes and materials are characteristic of the region and have been reinterpreted in a modern and elegant design. We guarantee customers a unique shopping experience, with an incomparable range of premium and luxury brands, both Italian and international. And, above all, we have created a network of excellence in the region (airports, attractions, hotels & resorts, DMC) dedicated exclusively to tourism sector professionals like you, which will facilitate the strategic organization of your programs.

Is your location convenient for visiting classical Italy?

We are located in the Republic of San Marino, a UNESCO site in the beating heart of the Adriatic Riviera, an area rich in history, culture, sun, and sea! We are just 25 minutes from Rimini International Airport, 90 minutes from Bologna International Airport, 90 minutes from the port of Ancona, and 15 minutes from the Rimini Sud highway exit. We are located in a strategic position in the middle of important tourist hubs, which allow you to move with great ease from North to South, visiting some of the most famous locations, but also the most remote, undiscovered and heavenly corners. Please visit the dedicated section of our website on the region.

How can you help us organize a stay or tour in your region?

Our experienced Tourist Department team has reached agreements with the best incoming tour operators in the San Marino, Romagna, and Marche areas and will be delighted to work with excellent local partners to organize unique stays.